Privacy Policy

1. Introduction

At Commlec, your privacy is important to us. We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information when you interact with our website or services.

2. What We Collect

We may collect and store personal information such as:

· Full name, contact details (email, phone number)
· Residential or business address
· Billing or financial details (if required for invoicing)
· Information submitted through enquiry forms or service requests
· IP address and browser metadata via cookies

3. How We Collect Information

Your information is collected when you:

· Fill out an online form
· Contact us via email or phone
· Visit our website (via cookies and tracking technologies)
· Engage in our debt recovery or installation services

4. Why We Collect Your Data

We collect this information to:

· Respond to enquiries and provide requested services
· Confirm identity and communicate with clients
· Improve user experience and website functionality
· Comply with obligations

5. Information Security

We use secure servers and systems to store your data and restrict access to authorised personnel only. While we take all reasonable steps to protect your data, no online transmission is completely secure.

6. Sharing of Information

We do not sell your data. We may share your information with:

· Third-party service providers who support our operations
· Authorities if required by law
· Professional partners where services are delivered jointly

7. Access & Correction

You may request access to or correction of your personal information at any time by contacting us at info@commlec.com.au. We will respond within a reasonable timeframe.

8. Policy Updates

This policy may be updated periodically. The most current version will always be available on our website.